FAQ

Inventory and Product Availability 

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a product is in high demand we will need to re-order from our suppliers. If this is the case, then the number of days that this process will take will be quoted on the product details page. For example, "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at rita@cavallinogroup.com  with the details of the item you wish to purchase and we will do our best to try and get it for you.

Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:

  1. Products on Pre-Order or Products that are not in stock at the time of ordering
  2. Credit Card Checks - sometimes we may need to make additional checks on your credit card

Please note: The products illustrated on this web site are as seen. The reproduction of colors is as accurate as photographic and computing processes will allow. The Paddockcollection.com accept no responsibility for variances in color or style due to the settings on the users monitor.

The Paddockcollection.com reserve the right to alter without notice or warning, prices of products and conditions of sale.

 

Placing Your Order 

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)
  2. You are aware of the expected delivery dates for the product
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

If you are a new Customer, then you will take through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

Please note that the order process of the Paddockcollection.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section Privacy & Cookie Policy. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods. 

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we dispatch the products, until the last day of your right to cancel.